Week 6 - Service Delivery​​

Session 5 - Tutorial: Introduction to your Course Paper

  1. Session summary and reflection
  2.  Learning Outcome – Tutorial: Introduction to your Course Paper
  3. Activity 3.7.5.1 – Activity Worksheet: Group Project Case Study – Session 2: Service Delivery and Human Resources

Session summary and reflection

Preparation:

  • Read Thoroughly: Examine all case details. Note issues in service delivery and HR, highlight relevant facts, and identify key problems impacting healthcare delivery.
  • Focus Analysis: Select 2-5 primary issues. Consider why they exist, their impact, and who is responsible.

Problem Identification:

  • Service Delivery: Identify issues such as resource allocation, quality of care, or accessibility.
  • Human Resources: Consider staff shortages, training gaps, and morale issues.
  • Use course materials, discussions, and any research for thorough analysis.

Writing the Case Study Analysis:

  • Introduction: Briefly state the key issues and include a thesis statement summarizing your analysis.
  • Background: Provide relevant information on the healthcare transition, key facts, and important issues.
  • Evaluation: Assess what aspects of service delivery and HR are working or not. Explain how specific factors affect the facility’s performance.
  • Proposed Solutions: Outline realistic, evidence-based solutions, focusing on those that address the identified problems. For instance, improving training or introducing rural incentives.
  • Recommendations: Offer specific steps for implementing your solutions, assign responsibilities, and suggest further actions if necessary.

Final Review:

  • Ensure clarity in your thesis statement, completeness of your evidence, and cohesion across sections.
  • Adjust your tone to reflect the challenges unique to under-resourced facilities, unlike a typical business case.

Learning Outcome - Tutorial: Introduction to your Course Paper

  • Apply concepts relating to service delivery as a building block to the case study
  • Apply concepts relating to human resources as a building block to the case study
  • Identify the components necessary to write a case study analysis

Activity 3.7.5.1 - Activity Worksheet: Group Project Case Study – Session 2: Service Delivery and Human Resources