Week 6 - Service Delivery
Session 5 - Tutorial: Introduction to your Course Paper
- Session summary and reflection
- Learning Outcome – Tutorial: Introduction to your Course Paper
- Activity 3.7.5.1 – Activity Worksheet: Group Project Case Study – Session 2: Service Delivery and Human Resources
Session summary and reflection
Preparation:
- Read Thoroughly: Examine all case details. Note issues in service delivery and HR, highlight relevant facts, and identify key problems impacting healthcare delivery.
- Focus Analysis: Select 2-5 primary issues. Consider why they exist, their impact, and who is responsible.
Problem Identification:
- Service Delivery: Identify issues such as resource allocation, quality of care, or accessibility.
- Human Resources: Consider staff shortages, training gaps, and morale issues.
- Use course materials, discussions, and any research for thorough analysis.
Writing the Case Study Analysis:
- Introduction: Briefly state the key issues and include a thesis statement summarizing your analysis.
- Background: Provide relevant information on the healthcare transition, key facts, and important issues.
- Evaluation: Assess what aspects of service delivery and HR are working or not. Explain how specific factors affect the facility’s performance.
- Proposed Solutions: Outline realistic, evidence-based solutions, focusing on those that address the identified problems. For instance, improving training or introducing rural incentives.
- Recommendations: Offer specific steps for implementing your solutions, assign responsibilities, and suggest further actions if necessary.
Final Review:
- Ensure clarity in your thesis statement, completeness of your evidence, and cohesion across sections.
- Adjust your tone to reflect the challenges unique to under-resourced facilities, unlike a typical business case.
Learning Outcome - Tutorial: Introduction to your Course Paper
- Apply concepts relating to service delivery as a building block to the case study
- Apply concepts relating to human resources as a building block to the case study
- Identify the components necessary to write a case study analysis